Privacy Policy

1. Introduction

At DocuDeliver, we understand that your contracts and internal agreements contain highly sensitive information. This Privacy Policy details how we collect, use, and protect your data in compliance with global standards, including the GDPR and the Zambian Data Protection Act (ZDPA).

2. Information We Collect

• Account Information: Name, email address, and organization details when you register.
• Document Data: Documents you upload for signing, flattening, or template creation.
• Audit Trail Data: IP addresses, timestamps, and browser user-agent data strictly for generating legally binding, tamper-evident audit trails when signatures are executed.
• Payment Information: Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. We do not store full credit card details on our servers.

3. How We Use Your Data

We operate on a principle of data sovereignty. We do not mine your contracts for data or sell your information to third parties. Data is used exclusively to:

• Provide, secure, and maintain the DocuDeliver signature and template service.
• Generate immutable audit trails for legal compliance.
• Communicate important account and subscription updates.

4. Data Security & Storage

All documents in transit and at rest are secured with bank-grade encryption. Once a document is completely executed, it is permanently flattened and secured. We utilize local processing and secure server architecture to ensure unauthorized parties cannot access your agreements.

5. Contact Us

If you have any questions regarding your data privacy or wish to exercise your data rights, please contact our support team at [email protected].